We are proud of our innovative solutions, our knowledgeable people and the friendly environments we have at Duncan Aviation. However, these things don’t mean anything until they come together, culminating in a great experience for a customer.
We receive emails, letters and phone calls every day from customers who want to thank certain team members, and the company, for a job well done. Here is a small compilation of some of those comments.
I was very happy with this pre-buy, even though I was not able to be on-site. Pre-buys can be very testy, but Duncan Aviation treated us extremely fair. The communication with our Project Manager was excellent and the myDuncan web portal worked flawlessly.
Kevin Lavine, the Whitewind Company, Bombardier Challenger 604
The whole Duncan Aviation team who worked on our aircraft did an outstanding job. The COVID-19 environment made it challenging but Duncan Aviation prevailed. A big thanks to all involved in this project.
David Staffeldt, Klein Tools, Falcon 900EX
It’s the littlest detail that makes the most significant difference, and with 31 years in the industry, I’ve developed an almost fanatical appreciation for the little details. Duncan Aviation invests in and empowers every team member. The result is their team members take pride in the Duncan Aviation brand and are always ready to go the extra mile for every customer. The experienced technicians I’ve worked with on various projects always rise to the occasion, translating my ideas into creative solutions, sometimes seemingly in the blink of an eye. Our detail-oriented project management process combined with Duncan Aviation’s advanced capabilities and creativity completely transform ideas into something unique and personal.Duncan Aviation has been a critical part of our support network for years. During that time, I’ve enjoyed watching the company continue to grow without losing focus on the core values that built the Duncan Aviation brand. Those core values are not just empty words. They indeed are the essence of the company and the family behind the name.Ann Pollard, Shoreline Aviation, Vice President
Back in October 2019, I had my first experience with Duncan Aviation. Prior to arriving for the C Check, I went back and forth with Dale Hawkins on the quotes for the C Check and mentioned that we also needed a new interior. Immediately, he connected me with Tiffany Buschini, and even though she was on the road in another state with another customer, the next day, she was at my hangar, looking over my interior. She took photos and gave me quotes on the interior. I was pretty impressed. I ended up going with Duncan Aviation for the interior, and I worked with designer Heather Pridemore on it. It's fantastic!Larry Papa, Executive Jet Management
Duncan Aviation, as a supplier to Raytheon Australia’s Aircraft Operations, has always provided outstanding service. We depend on their expertise with sourcing components to service and maintain our aging fleet of Learjet 35A aircraft. Duncan Aviation’s 24/7 parts service is always there when we need it, both for general service and AOG parts supply. The services offered range from major component overhaul to airframe/avionics components and down to the smallest breakdown spare. Duncan Aviation will, more often than not, be able to source with a minimum of time and fuss those parts that we require. We see Duncan Aviation as an integral partner in delivering essential services to our Australian Defense Customer.Tony Healey, EW and IFF Services Manager, Raytheon Australia, Joint Adversarial Training & Testing Services
Before I schedule a C Check, I visit with 3 companies--so Duncan Aviation and two of its competitors. After talking to Dale Hawkins, Tiffany Buschini, Mike Morgan and the rest of the Falcon team in Battle Creek, I was impressed. We went through the workscope and they answered my questions. If they didn’t know answers, they got back to me. They really worked to earn my business.Kevin Jarram, Solairus Aviation