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About Duncan Aviation

Duncan Aviation is the largest privately owned business jet service provider in the world. With complete Maintenance, Repair and Overhaul (MRO) service offerings at three beautiful US facilities, strategically placed regional shops, and mobile technical teams able to provide services worldwide, we help business aircraft operators get the most value from their aircraft ownership.

Customers often visit our major MRO facilities in Michigan, Nebraska, and Utah and are surprised at our vast array of services, our innovative solutions and our excellent customer service.

We provide aircraft acquisition & sales, airframe & engine maintenance, avionics installations, interior & paint completions/modifications, avionics/instrument/accessory repairs & overhauls and parts support for aircraft manufactured by Bombardier, Dassault, Textron, Gulfstream and Embraer. Our avionics satellites and engine Rapid Response teams provide avionics and engine services in the field for scheduled and AOG work. And our parts team gives 24/7/365 support worldwide with knowledgeable reps who answer the phone day or night.

Even with these vast resources at the ready, we serve customers with the friendliness and responsiveness of a small-town company. That is because our people have a passion for aviation and customer service. They are among the most experienced in the industry and the quality of the service they provide is among the best in the world.

Brand Promise/Core Values/Diversity Statement

Duncan Aviation’s team members have diverse backgrounds but a common thread that ties us together is an inherent sense to do the right thing and a professional, positive attitude. Both can be seen in our Brand Promise and Core Values.

Brand Promise

Duncan Aviation is committed to provide an experience unlike any other to owners and operators of business aircraft. We do this by providing personalized expertise, innovative services and ongoing support.

Core Values

At Duncan Aviation, We:

  • Deliver high-quality products and services.
  • Charge fair prices and provide efficient turntimes.
  • Lead through action and innovation.
  • Focus on solutions and offer positive suggestions.
  • Respect others and are accountable for our actions.
  • Maintain a team approach.
  • Value honesty, integrity, loyalty and trust.
  • Promote safety, health and wellness.
  • Support our communities and respect the environment.
  • Are proud to be the best at what we do.

Diversity Statement

Duncan Aviation believes it is good business and social policy to have a diverse work force that reflects the community in which we live and the
worldwide community we serve. We view the principle of equal employment opportunity as a vital element in the employment process and a good
leadership practice.

Duncan Aviation defines diversity as a collective mixture of differences among team members including individual characteristics, values, beliefs,
experiences, backgrounds, and preferences.

Duncan Aviation defines inclusion as intentionally supporting and respecting all individual characteristics, beliefs, experiences, and backgrounds.
We believe in cultivating an inclusive culture throughout the organization that reflects our core values by listening to diverse voices and promoting practices where we empower multifaceted individuals to be their authentic self.

Ethics Statement

Duncan Aviation asks its team members to agree to a strict Code of Conduct. We believe our most valuable and fundamental asset is our reputation, and that the individual ethical conduct and judgment of our team members contributes greatly to our overall success.

We support the National Business Aviation Association's (NBAA) guidance statement called, “Ethical Business Aviation Transactions.”

As a founding member of the International Aircraft Dealers Association, we also follow the IADA Code of Ethics.

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History

Iowa farmer and automobile salesman Donald Duncan learned how to fly in the 1950s. As he gained aircraft experience and developed deep friendships with aviators, he heard business operators asking to utilize aircraft as business tools. In 1956, he bought into a Beechcraft distributorship that would become Duncan Aviation.

Since then, customers have requested additional services and Duncan Aviation team members developed solutions. Together, we transformed Duncan Aviation from aircraft sales to a world renowned, full-service aviation company.

Read more about Duncan Aviation's History

Senior Leadership Team

Since Duncan Aviation was founded in 1956, the members of the Duncan family have always been actively involved in leading the company. In addition to the family influence, the company’s leadership dynamic includes vice presidents and executive officers of Duncan Aviation who form the Senior Leadership Team. They pursue a constructive dynamic that allows them to strategically position the company for long-term success and respond to sudden changes in the industry.

See the members of Duncan Aviation’s Senior Leadership Team.

Customer Feedback

Duncan Aviation team members work hard to develop long-term relationships with customers that allow them to operate business aircraft as efficiently as possible while providing their companies with the best private and accessible transportation possible.

We measure our success through the happiness and responses of our customers. We gauge this success through comments / testimonials and a survey we conduct after every on-site aircraft project.

Customer Testimonials

Read some of our customer testimonials.

Customer Survey Responses

Customers consistently tell us they want high-quality service, excellent project coordination / communication, and on-time delivery. We have long focused on these things. Here is our performance in 2019. 

Project Coordination

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Based on feedback from customers, project coordination is interpreted to to include the technical knowledge of the assigned project manager, the planning, the communication the customer received throughout the project, and the use of our online myDuncan project management tool. On this aspect, Duncan Aviation’s rating for 2019 was 4.81 out of 5.

High-Quality Service

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When it comes to quality, customers rate the work of the team leaders and technicians completing the aircraft project. In this area, Duncan Aviation customers give us a rating of 4.82 out of 5.

On-Time Delivery

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In the on-time delivery category, the customer chooses from the set options of early, on-time, or late. We don’t ask about things that often affect delivery schedules, like work add-ons, parts availability, or unforeseen repairs. In this area, Duncan Aviation customers give the timeliness of their delivery a rating of 4.1 out of 5.

We take these surveys very seriously. We share them with our team members, celebrating good survey results and striving to learn from both great and less-than-great responses. Of course there is room for improvement. Someday, we’d love to have full five-star ratings, but we fully expect and appreciate our customers continuing to raise the bar. We will continue to improve and continue to ask customers for their honest feedback and ideas. 

Media

Duncan Aviation’s Media Kit page contains a brief overview of Duncan Aviation and our history as well as a logo package, photo downloads, and press and media contacts.

See our Media Kit.

Community Outreach

The Duncan Family Trust was created more than a decade ago as a way for the Duncan family to give back to the communities that help contribute to Duncan Aviation's ongoing success.

The mission of the Duncan Family Trust is to enhance the quality of education, create positive change in the community, increase awareness and interest in the aviation industry, and support the arts in Lincoln, Nebraska; Battle Creek, Michigan; and Provo, Utah.

Learn more about the Duncan Family Trust.