Welcome to Duncan Aviation, where your experience takes flight with unparalleled care and attention. As the world’s largest privately-owned business jet service provider, we pride ourselves on prioritizing your needs as a business aircraft operator.
Discover the Duncan Aviation advantage with our comprehensive MRO (Maintenance, Repair, and Overhaul) services. Customers are welcomed to our three major MRO facilities in Michigan, Nebraska, and Utah, complemented by strategically located regional shops and mobile teams. This comprehensive coverage ensures global customer support with a wide range of service, innovative solutions, and exceptional customer care.
At Duncan Aviation, we cater to your needs by offering tip-to-tail services in one location:
Our avionics satellites and engine Rapid Response teams are available for both scheduled and AOG work, ensuring you receive prompt and reliable support. Our dedicated and knowledgeable parts team provides 24/7/365 worldwide assistance to keep you flying smoothly.
Despite our extensive resources, we maintain the friendly and responsive atmosphere of a small-town company. Our passionate aviation experts are among the industry’s most experienced, consistently delivering world-class service to you. Your satisfaction is not just a goal; it’s our priority.
Duncan Aviation’s team members have diverse backgrounds but the common thread that ties us together is our inherent sense to do the right thing along with a professional, positive attitude. Our commitment to excellence and quality can be seen in our Mission, Vision, and Core Values.
Read more about our Mission, Vision, Core Values, and Diversity Statement here.
Duncan Aviation asks its team members to agree to a strict Code of Conduct. We believe our most valuable and fundamental asset is our reputation, and that the individual ethical conduct and judgment of our team members contributes greatly to our overall success.
We support the National Business Aviation Association's (NBAA) guidance statement called, “Ethical Business Aviation Transactions.”
As a founding member of the International Aircraft Dealers Association, we also follow the IADA Code of Ethics.
Since Duncan Aviation was founded in 1956, the Duncan family has been actively involved in leading the company. Alongside the family influence, our leadership is further enhanced by dedicated vice presidents and executives, forming the Senior Leadership Team. They pursue a constructive dynamic that allows them to not only strategically position us for long-term success, but also respond to industry shifts, ensuring Duncan Aviation is ready to offer our customers, industry partners, and team members our best.
Read more about our Senior Leadership Team.
Duncan Aviation was founded by Donald Duncan, an Iowa farmer and automobile salesman. He learned to fly in the 1950s and as he gained aircraft experience and developed deep friendships with other aviators, he discovered an opportunity. He heard business operators asking to utilize aircraft as business tools, so in 1956 he bought into a Beechcraft distributorship that would become Duncan Aviation.
Read more about Duncan Aviation’s History.
In gratitude to the communities that continue to support Duncan Aviation facilities, the Duncan family created the Duncan Aviation Family Trust as a way to give back to our communities. The mission of the Duncan Aviation Family Trust is to enhance the quality of education, create positive change in the community, and increase awareness and interest in the aviation industry
Learn more about the Duncan Family Trust.
Duncan Aviation team members work hard to develop long-term relationships with customers that allow them to operate business aircraft as efficiently as possible while providing their companies with the best private and accessible transportation possible.
We measure our success through the happiness and responses of our customers. We gauge this success through comments / testimonials and a survey we conduct after every on-site aircraft project.
Read some of our customer testimonials.
Customers consistently tell us they want high-quality service, excellent project coordination / communication, and on-time delivery. We have long focused on these things. Here is our performance in 2019.
Project Coordination |
High-Quality Service |
On-Time Delivery |
|
Based on feedback from customers, project coordination is interpreted to include the technical knowledge of the assigned project manager, the planning, the communication the customer received throughout the project, and the use of our online myDuncan project management tool. On this aspect, Duncan Aviation’s rating for 2019 was 4.81 out of 5. |
When it comes to quality, customers rate the work of the team leaders and technicians completing the aircraft project. In this area, Duncan Aviation customers give us a rating of 4.82 out of 5. |
In the on-time delivery category, the customer chooses from the set options of early, on-time, or late. We don’t ask about things that often affect delivery schedules, like work add-ons, parts availability, or unforeseen repairs. In this area, Duncan Aviation customers give the timeliness of their delivery a rating of 4.1 out of 5. |
We take these surveys very seriously. We share them with our team members, celebrating good survey results and striving to learn from both great and less-than-great responses. Of course there is room for improvement. Someday, we’d love to have full five-star ratings, but we fully expect and appreciate our customers continuing to raise the bar. We will continue to improve and continue to ask customers for their honest feedback and ideas.
