LINCOLN, NEB — During the months since the Duncan Aviation’s full-service Fixed Base Operator (FBO) rolled open its hangar doors in Provo, Utah, it has experienced incremental growth. The facility is now a member of the Fly Louie Alliance for Part 135 operators, which means Duncan Aviation’s name is on a national registry that informs transcontinental flyers that Duncan Aviation is an option for quality fuel in Provo.
“Every month since June, we’ve steadily increased fuel sales,” says Provo’s Manager of FBO Services Bob Cornett. “Since opening our brand new lobby and FBO in March, we have increased our visibility, and with business aviation being as small as it is, word has spread about our high level of customer service. Combine our level of service with a world-class Maintenance Repair Overhaul (MRO) and the advantages we provide customers are clear. That’s why we believe we’re growing.”
Cornett knows there are many other places in the area where customers can go for FBO services, so he believes that what differentiates Duncan Aviation is the level of enthusiam, professionalism, and courtesy every member of the Provo FBO Services team brings every single day.
Additionally, in mid-October, the Duncan Aviation full-service FBO in Provo added de-icing capabilities to its services, and team members have been through a comprehensive training program on aircraft de-icing for Part 91 and 135 aircraft operators.
“Our de-ice truck has a 45-foot boom that gives us the ability to de-ice large-cabin aircraft. It has Type I and Type IV fluid, as well as a pressurized air system that can blow off soft snow,” says Cornett. “We apply the de-icing fluid to aircraft just prior to takeoff, and it blasts the ice and snow right off. You can see the steam rising from the plane in the frigid air.”
The Type IV de-icing fluid can be applied after Type I, and it prevents ice from forming. All four of Duncan Aviation’s full-service FBOs have de-ice trucks, and they all use the same two types of de-icing chemicals.
“Our team members go through rigorous training to learn to properly apply the de-icing fluid, and we all follow the same, strict written policies and procedures, as well,” said Cornett. “This is a vital service to be able to provide through the winter for our customers, and they can be confident that we have this service to keep their aircraft in safe operating condition during winter weather.”
Radio the front desk on the frequency 131.575MHz to let them know your ETA, arrange for refueling, deicing, or other drop-in services, or visit (https://duncanaviation.aero/locations/pvu) for more information about scheduling maintenance work or an inspection, engine overhaul, interior refurbishment, exterior paint, avionics installations, or any of the other full-service offerings available at Duncan Aviation’s facility in Provo, Utah.
Duncan Aviation is an aircraft service provider supporting the aviation needs of business aircraft operators, government agencies, and other aircraft service providers. Services include major and minor airframe inspections, engine maintenance, major retrofits for cabin and cockpit avionics systems, full paint and interior services, engineering and certification services, fabrication and manufacturing services, and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and overhauls. Complete service facilities are located in Battle Creek, Michigan; Lincoln, Nebraska; and Provo, Utah. We also have dozens of other facilities strategically located throughout the United States to provide customers with scheduled regional support and the quickest response possible to avionics, engine and airframe Aircraft On Ground (AOG) situations.
For more information about any of Duncan Aviation’s services, call +1 402.475.2611 or visit www.DuncanAviation.aero