From the cockpit to the field, wherever you go, a dynamic list of Duncan Aviation’s key contacts can now go with you. It’s the company’s first mobile application, and it was created at the request of customers to improve access to company contact information.
The app itself is very unassuming, providing simple and easy access to a list of service locations, contact information and department listings. “It’s the most user friendly app I have seen,” says Mark Tillman of Discount Tire. “It gives you the info you need to contact Duncan Aviation or one of their service techs.”
“If you can reach one of our locations, we can get you the service you need.”
- Matt Nelson, Aircraft Completions Designer
An interactive map can be filtered by service capabilities, and locations can also be added to a list of favorites or saved to contacts for quick access. A recent app update includes contact information for technical representatives, shop managers and sales reps.
“If you can reach one of our locations, we can get you the services you need,” says Matt Nelson, Satellite Network Manager. “We support avionics maintenance and installations at any of our shop locations, and we have road teams available for emergency airframe and engine services.”
Once installed, the app only updates information if it’s launched with a data connection, which makes information more accessible in the field. When information is refreshed, it’s snappy. There’s little, if any, noticeable delay. “I think it’s great,” says John Gibson of Latitude 45 Aviation Consulting Services. “All the information I need is right there, and it’s easy to use.”
The app was designed for tablets and smart phones. Unlike apps that are designed exclusively for smartphones, the Duncan app is supported for both devices and effectively uses the entire screen resolution in portrait or landscape mode.
The Duncan Aviation app is available for iPads® and iPhones® through iTunes® (search for Duncan Aviation). Android™ versions for tablets and smartphones are planned for later this year.