Some of the best coffee I have ever had can be found at a little, locally-owned coffee shop on the way from my house to the office. For years, I have stopped there several times a week to grab a cup of coffee on my way to the airport. When the COVID-19 pandemic first hit Nebraska, I quit that habit. It didn’t take long, though, before I realized that I needed that coffee. Not for its caffeine, but because my coffee routine provided comfort and normalcy in the rapidly changing environment of last spring. I found a way to safely work my coffee run back into my morning ritual.
Many of our customers have told us the same thing about their maintenance choices during the pandemic. They knew Duncan Aviation, trusted Duncan Aviation, and valued our work. So they found a way to ensure their aircraft could continue to be maintained by the crews at Duncan Aviation who were familiar with their aircraft and its history.
That lead me to wonder what exactly brings the most value to aircraft maintenance, modifications, and overhaul work in business aviation. Everyone talks about quality, downtime, schedule, and price, but beyond those obvious qualities, what do operators value in aircraft service? It might be relationships like the friendship between Kevin Jerram and Larry Papa shared on page 7, support in the field like our airframe RRT expansion covered on page 19, or longevity of products like the fabulous 13-year interior shared on page 21. Whatever it is, even if you find that value at a different MRO, we’d like to hear about it.
Please take a short industry survey on MRO service provider value https://form.jotform.com/211014604436140. The survey should take no more than 5 minutes of your time, and we will draw 10 winners from the survey submissions to receive their choice of Bose Sound Cancelling headphones or an RTIC Hard-Side Cooler (valued around $200). We will share survey results in the next issue of the Duncan Debrief magazine.
Thank you in advance for participating.